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Quality of Labor

Availability of computer skills and basic skills.

Employers find the computer skills of job applicants to be satisfactory. Employers report satisfactory availability (on a five point scale where 5=excellent and 1=poor) of fundamental computer skills, basic keyboarding skills, word processing, and spreadsheet among their non-managerial staff.

Computer Skills of Job Applicants,
in the Buffalo Niagara region

Computer Skills Set Skill Rating	( 1 to 5)
Office Personnel (non-managerial)
Fundamental skills	3.0
Basic keyboard skills	3.0
Using word processing software	3.0
Using spreadsheet software	3.0

Basic Skills of Job Applicants,
in the Buffalo Niagara region

Basic Skills	Skill Rating ( 1 to 5)
Overall basic skills of applicant	3.0
Proficiency of English	3.0
Written Communication	3.0
Reading Comprehension	3.0
Arithmetic/Math	3.0
Thinking & Judgement	3.0
Verbal Communication	3.0
Team & Cooperative Skills	3.0

High productivity and work ethic.

Employers view the behavioral characteristics of current employees as favorable. Surveyed employers report a good work ethic and high productivity among their workforce. Both received a rating of 4.0 on a scale where 1=poor and 5=excellent.

Productivity & Work Ethic,
in the Buffalo Niagara region

PRODUCTIVITY AND WORK ETHIC	Average Score	Median Score
Work ethic	3.5	4.0
Productivity	3.5	4.0
Productivity compared to that of company's other sites	3.6	4.0

Turnover and absenteeism

Average annual turnover among all employers is moderate, between 6 and 9%. Daily absenteeism is low. Employers report less than 5% of their workforce absent on an average day. (1=5% or less, 2=6%-9%, 3=10%=14%, 4=over 15%)

Turnover & Absenteeism,
in the Buffalo Niagara region

TURNOVER (1=5% or less, 2=6% - 9%, 3=10% - 14%, 4=over 15%)	Average Score	Median Score
Average annual turnover rate	2.1	2.0
Average daily absenteeism rate	1.5	1.0