Skip to content
Get Started
Get Started
Success Stories

One Touch Direct

Project Overview

OneTouch Direct, LLC (OTD) is an outsourced business-to-consumer direct marketing services firm headquartered in Tampa, Florida. The Company provides both inbound and outbound agent-based call center services including customer service, customer acquisition, and customer retention programs to many Fortune 500 companies. Dominant industry sectors include financial and banking, cellular, insurance and healthcare. OTD has three facilities in Tampa and one international location in St. Catherine’s, Ontario.

Download Success Story

Industry

Advanced Business Services

Jobs

271

Investment

$7.7M

Project Challenge

OTD was looking to establish a 200-person call center in a facility that would allow immediate plug and play for operation. The site (when fully staffed) would also require an additional 28 supporting positions ranging from Support Operations and Account Management to Site Direction, Systems and Human Resources.

Both the co-founder of OTD and the executive vice president of operations and client services previously lived in Western, NY and were therefore familiar with the area. The company was drawn to Buffalo Niagara because of the region’s strong workforce, and wanted to explore the possibility of expanding to the area.

Project Solution

Invest Buffalo Niagara connected OTD to the New York State Department of Labor to help them learn about workforce opportunities and the recruitment process in Buffalo Niagara. Invest Buffalo Niagara also introduced the company to Empire State Development who provided an Excelsior Tax Credit.

Once the company evaluated and determined that Buffalo Niagara could provide the talent they needed, the company invested in a low- cost facility located on Union Rd in Orchard Park that offers the plug and play amenities OTD requires. The company will be investing $7.7M and bringing 271 new jobs to the region. The company plans to fully staff the new site by the end of the second year of operations and would then look to establish an additional 200-person call center site in WNY during its third year of operations in Buffalo Niagara.  That site would also require similar supporting positions, totaling approximately 455 jobs over a five year period.

PrevPreviousTrove Predictive Data Science
NextViatranNext
Grow your Business in Buffalo Niagara.

Get started and discover why Buffalo Niagara is the right choice.

Get Started
Why Buffalo Niagara?
Facebook Twitter Instagram Linkedin
Get Started
Facebook Twitter Instagram Linkedin
Get Started

Contact

  • 1.800.916.9073
  • info@buffaloniagara.org
  • 403 Main St., Suite 624
    Buffalo, New York
    14203

Quick Links

  • Grow Your Business
  • Industries
  • Properties
  • About Us
  • Resources
  • Get Started
  • Grow Your Business
  • Industries
  • Properties
  • About Us
  • Resources
  • Get Started

Resources

  • Relocation Guide
  • Economic Incentives
  • Why Buffalo Niagara?
  • Relocation Guide
  • Economic Incentives
  • Why Buffalo Niagara?

©2024 Invest Buffalo Niagara. All right reserved. | Privacy Policy & Terms | Created by Williams Media and Powered by Hueston -  Buffalo Digital Marketing & SEO

Grow Your Business

  • Expand your Business to Buffalo Niagara
  • Expand your Canadian Business to the U.S.
  • Accelerate your Start Up Company in Buffalo Niagara
  • Grow your Buffalo Niagara Business
  • Engage with Invest Buffalo Niagara
  • Expand your Business to Buffalo Niagara
  • Expand your Canadian Business to the U.S.
  • Accelerate your Start Up Company in Buffalo Niagara
  • Grow your Buffalo Niagara Business
  • Engage with Invest Buffalo Niagara

Industries

  • Advanced Business Services
  • Advanced Manufacturing
  • Food & Beverage Processing
  • Life Sciences
  • Logistics & Distribution
  • Advanced Business Services
  • Advanced Manufacturing
  • Food & Beverage Processing
  • Life Sciences
  • Logistics & Distribution

Advantages

  • Welcome to Buffalo Niagara
  • Major Employers
  • Incentives
  • Demographics
  • Education
  • Infrastructure
  • Welcome to Buffalo Niagara
  • Major Employers
  • Incentives
  • Demographics
  • Education
  • Infrastructure

Properties

  • Site Search
  • Opportunity Zones
  • Featured Properties
  • Site Search
  • Opportunity Zones
  • Featured Properties

About Us

  • Invest Buffalo Niagara
  • Investors
  • Success Stories
  • Invest Buffalo Niagara
  • Investors
  • Success Stories

Media

  • Blog
  • News & Press Releases
  • Brochures
  • Videos
  • Blog
  • News & Press Releases
  • Brochures
  • Videos
Grow Your Business
  • Expand your Business to Buffalo Niagara
  • Expand your Canadian Business to the U.S.
  • Accelerate your Start Up Company in Buffalo Niagara
  • Grow your Buffalo Niagara Business
  • Engage with Invest Buffalo Niagara
  • Expand your Business to Buffalo Niagara
  • Expand your Canadian Business to the U.S.
  • Accelerate your Start Up Company in Buffalo Niagara
  • Grow your Buffalo Niagara Business
  • Engage with Invest Buffalo Niagara
Industries
  • Advanced Business Services
  • Advanced Manufacturing
  • Food & Beverage Processing
  • Life Sciences
  • Logistics & Distribution
  • Advanced Business Services
  • Advanced Manufacturing
  • Food & Beverage Processing
  • Life Sciences
  • Logistics & Distribution
Advantages
  • Welcome to Buffalo Niagara
  • Major Employers
  • Incentives
  • Demographics
  • Education
  • Infrastructure
  • Welcome to Buffalo Niagara
  • Major Employers
  • Incentives
  • Demographics
  • Education
  • Infrastructure
Properties
  • Site Search
  • Opportunity Zones
  • Featured Properties
  • Site Search
  • Opportunity Zones
  • Featured Properties
About Us
  • Invest Buffalo Niagara
  • Investors
  • Success Stories
  • Invest Buffalo Niagara
  • Investors
  • Success Stories
Media
  • Blog
  • News & Press Releases
  • Brochures
  • Videos
  • Blog
  • News & Press Releases
  • Brochures
  • Videos
Get Started