Industries
Advanced Business Services
Buffalo Niagara is Ideal for Advanced Business Services
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Invest Buffalo Niagara Can Assist with your Growth, Free of Charge
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TECHNOLOGY
Nurturing Tech Success
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Data Processing
Ideal Hub for Data Centers
The Buffalo Niagara region offers data centers with numerous advantages, including low natural disaster risk, affordable hydropower, and a temperate climate conducive to free cooling. These factors were instrumental in Yahoo! establishing a $300 million data center, generating 125 jobs in 2013, and continuing its growth in the region.
Insurance
A History of Thriving Insurance Companies
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Back Office
Call Center Expansion Opportunities
Buffalo Niagara offers a welcoming atmosphere with more than 15,500 friendly employees in the back office and call center industry. Join renowned companies like Citigroup, HSBC, and OneTouch Direct — the latter a provider of global contact center solutions working with fortune 500 companies. Affordable, available office spaces are located in the heart of downtown Buffalo with access to Metro Rail. We’re on Eastern Standard Time, which enables your company to easily do business with a large portion of the world’s customers — including those in South America, Europe, Africa, and Australia.
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Why Buffalo Niagara?
Forward-Thinking Companies are Thriving in Buffalo Niagara
The region offers a revitalized central business district in downtown Buffalo, a world-class waterfront highlighted by Niagara Falls, and accessible amenities in a warm and friendly atmosphere. The perfect culture for your advanced business services company. Explore the benefits below.
Data Sources: US Census Bureau (millennial population), Invest Buffalo Niagara Labor Market Assessment (turnover rate), Lightcast (establishments and employment)
Environmental Advantage
The region's mild climate and minimal risk of natural disasters make it an optimal location for data processing companies. With average temperatures around 48°F and rare occurrences of extreme weather, businesses can minimize design, cooling, and ventilation costs while ensuring operational continuity. Furthermore, Buffalo Niagara's low risk from tornadoes, hurricanes, and earthquakes enhances its appeal as a secure and resilient business environment.
Affordable Office Space
With an average cost of $19.50 per square foot, Class A office spaces in Buffalo Niagara offer significant savings compared to major metro areas. Downtown hubs, like Main Street's live/work corridor with access to Metro Rail, provide convenient amenities and transportation options.
A Tech Sector Catalyst
Buffalo Niagara is home to the Tech Academy, a regional hub established by M&T Bank. The Tech Academy serves as a center to train, reskill and upskill employees, and hire the next generation of tech talent. And the results will benefit not only M&T in its hiring efforts, but also all Buffalo technology companies and the wider region.
Valuable Incentives
Buffalo Niagara offers valuable incentives, including property tax exemptions and incentives for data processing centers. As one of only 10 states nationwide where personal property is exempt from state and local taxes, businesses can realize significant cost savings on capital investments, such as servers, computers, and infrastructure.
Economic Viability
Competitive yet reasonable wages alongside a low cost of living create an economically viable environment for both businesses and employees. While the region's median salary for software developers is 20% lower than the national average, its affordability compared to similar metro areas like Philadelphia, Chicago, and Boston allows for a higher quality of life.
Robust Transportation Infrastructure
Buffalo Niagara offers extensive interstate highway systems, affordable air travel, and comprehensive public transit options, ensuring connectivity and accessibility for businesses and employees. With convenient access to 23 cities and 27 airports, the region facilitates seamless travel and logistics for corporate operations.
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Invest Buffalo Niagara is well equipped to assist in your business expansion project.
View tips and planning form to get started. For additional data, incentive highlights, support services, real estate options, and an expansion checklist, download our free Advanced Business Services.
Wins & Success Stories
See Buffalo Niagara Success Stories
Success Story
AML RightSource
AML RightSource is the nation’s leading firm solely focused on Anti-Money Laundering (AML)/Bank Secrecy Act (BSA) and financial crimes compliance solutions. The company headquartered in Cleveland, Ohio, currently has more than 1900 employees around the globe, with a growing presence in the Buffalo area. The company’s rapid growth across the globe and specifically in the U.S. northeast created the need for expansion. AML’s CEO Frank Ewing is a University at Buffalo law school graduate, entering Buffalo Niagara into the location search.
Expansion Project: 75 jobs | $3M investment
Incentives: Excelsior Jobs Program
Success Story
Kyklo
Kyklo is a software as a service company that helps businesses build their cloud marketplace sales, specifically in the industrial sector. The company is based in Thailand and was looking for a location for their U.S. based headquarters in 2019. Decision makers started with a list of nine U.S. metro areas including Brooklyn, Atlanta, Austin, Charlotte, Denver, Nashville, Raleigh, Tampa, and Buffalo. The company prioritized locations that had access to a talented and skilled workforce, desirable office location options, and an affordable business climate.
Success Story
Sparq
Sparq (formally Rural Sourcing) provides outsourced software development services to build, deploy and optimize critical online applications. The company operates eight sites through the United States and was seeking additional market expansion to fulfill current business obligations and capture additional market growth opportunities. The company was interested in investigating a potential region’s IT ecosystem, workforce and higher education, operating costs, and quality of life benefits.
Success Story
One Touch Direct
OneTouch Direct, LLC (OTD) is an outsourced business-to-consumer direct marketing services firm headquartered in Tampa, Florida. The Company provides both inbound and outbound agent-based call center services including customer service, customer acquisition, and customer retention programs to many Fortune 500 companies. Dominant industry sectors include financial and banking, cellular, insurance and healthcare. OTD has three facilities in Tampa and one international location in St. Catherine’s, Ontario.
Success Story
Zoom Zoom
Zoom Zoom is a ride-sharing company founded in Niagara Falls, Ontario. The company founder began offering rides during his time at university. As the business grew, Walid began building a back-end platform and app for ride-sharing customers. Walid realized the opportunity to expand his business to a similar market in the U.S., offering a more local option for ride-sharing customers.
Incentives: Startup NY
Success Story
CloudInsyte
CloudInsyte is a vendor marketplace that matches IT and security service providers with customers. Their platform simplifies and accelerates the due-diligence process of analyzing service providers, saving time, money, and energy for the customer while streamlining the deal process for the provider. The company was started in New York City by Buffalo native Joshua Ferry, who serves as the company’s CEO. While living in NYC, Ferry kept his Buffalo Bills season tickets, traveling home to never miss a game from his beloved team. He often refers to the CloudInsyte team as the ‘InsyteMafia’ after Buffalo’s ‘Bills Mafia.’
Incentives: START-UP NY, Launch NY, Z80 Labs
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