Contact Us
Kim Grant
VP Business Development
Bryon L. Price Sr.
Business Development Manager
Thomas Kucharski
President & CEO
Back Office
Buffalo Niagara has unique regional advantages that are perfectly suited to support companies that provide back office and call center services in their expansion or relocation efforts. Among those advantages are a welcoming and friendly atmosphere, a talented, affordable, and multilingual workforce, low cost of living, unparalleled residential affordability & housing options, accessible amenities, year-round activities, easy commute, and a full pipeline of college graduates with related degrees.
More than
15,500
employees currently work in the back office and call center industry
6.2%
growth in the millennial population over the last 5 years, beating the national average of 4.7%
100 daily flights with non-stop service to
21 cities
for an average fare of just $184
Why Back Office and Call Center Companies are Thriving in Buffalo Niagara
The Buffalo Niagara region is home to well-known back office operations companies like Citigroup, HSBC, Strategic Financial Solutions, and others. Located and growing rapidly in the Buffalo Niagara region. Strategic Financial Solutions is leasing Class A office space in Amherst, New York, and is creating 1,500 jobs in Buffalo Niagara. Other firms like OneTouch Direct operate call center facilities in the Buffalo Niagara region. OneTouch Direct is a preeminent provider of global contact center solutions working with fortune 500 companies.
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In Buffalo Niagara, companies providing back office operations and call center services find significant operational advantages over similar metropolitan areas, such as:
A well-spoken workforce. Buffalo Niagara has a strong pipeline of bilingual and multilingual employees, as well as native English speakers who don’t have a strong regional accent—making our workforce the perfect solution for your back office or call center company, no matter where your customers are located. And the talent is loyal, too—turnover rates in Buffalo Niagara are as much as 15% lower than other comparable metro areas.
Affordable back office or call center space. Our Class A office market is affordable and stable across the region. Averaging $19.50/sq. ft., you’ll enjoy significant savings over other major metro areas. Many spaces are located in the heart of downtown Buffalo including Main Street’s live/work hub with access to Metro Rail. New office construction continues to increase, with 1,000,000 sq.ft. projected to come online in 2022.
Reach the world during normal business hours. We’re on Eastern Standard Time, which enables your back office or call center company to easily do business with a large portion of the world’s customers—including those in South America, Europe, Africa, and Australia.
The benefits of relocating to the Buffalo Niagara region don’t end there. Take advantage of competitive—yet affordable—wages; a low cost-of-living compared to similar metro areas; and a full pipeline of college graduates with related degrees. And, they don’t call Buffalo Niagara “the city of good neighbors” for nothing. Our people and specifically our workforce is unmatched. View our relocation guide to learn why millennials are choosing Buffalo Niagara.
Data Sources: Lightcast (establishments and employment), US Census Bureau (millennial population growth), US Department of Transportation (average air fare), Invest Buffalo Niagara Labor Market Assessment (turnover rate), CBRE|Buffalo (office lease rates)
Buffalo Niagara is a dynamic region. It’s a place to live comfortably, work productively, and play constantly. Most importantly, it is a place for your back office or call center firm to grow successfully. Download our free Advanced Business Services guide for incentive highlights, real estate options, and an expansion checklist.
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