Advanced Business Services

OneTouch Direct, LLC (OTD) is an outsourced business-to-consumer direct marketing services firm headquartered in Tampa, Florida. The Company provides both inbound and outbound agent-based call center services including customer service, customer acquisition, and customer retention programs to many Fortune 500 companies. Dominant industry sectors include financial and banking, cellular, insurance and healthcare. OTD has three facilities in Tampa and one international location in St. Catherine’s, Ontario.

Kyklo is a software as a service company that helps businesses build their cloud marketplace sales, specifically in the industrial sector. The company is based in Thailand and was looking for a location for their U.S. based headquarters in 2019. Decision makers started with a list of nine U.S. metro areas including Brooklyn, Atlanta, Austin, Charlotte, Denver, Nashville, Raleigh, Tampa, and Buffalo. The company prioritized locations that had access to a talented and skilled workforce, desirable office location options, and an affordable business climate.

Sparq (formally Rural Sourcing) provides outsourced software development services to build, deploy and optimize critical online applications. The company operates eight sites through the United States and was seeking additional market expansion to fulfill current business obligations and capture additional market growth opportunities. The company was interested in investigating a potential region’s IT ecosystem, workforce and higher education, operating costs, and quality of life benefits.

Patient Pattern is a healthcare start-up company that was originally founded in western Connecticut where it operated virtually. The company has developed a web-based application to alleviate the growing complexity in navigating the health care system and diagnosing and assessing geriatric needs, for elderly patients. Patient Pattern’s software gives doctors, home health care providers, health care advocates, family members, and patients themselves a platform to develop highly customized and comprehensive care plans, resulting in greater control and optimal outcomes. Patients, with input from medical professionals and caregivers, undertake a validated assessment through a smart survey. The end product results in a comprehensive care plan that summarizes the patient’s current situation, tracks progress or decline and delivers recommendations along the way to improve decision-making and preparedness.

Patient Pattern provides their services to local care management companies, post-acute care programs, hospitals and home care agencies to help them understand how to best care for their complex patients.

Zoom Zoom is a ride-sharing company founded in Niagara Falls, Ontario. The company founder began offering rides during his time at university. As the business grew, Walid began building a back-end platform and app for ride-sharing customers. Walid realized the opportunity to expand his business to a similar market in the U.S., offering a more local option for ride-sharing customers.

Incentives: Startup NY

AML RightSource is the nation’s leading firm solely focused on Anti-Money Laundering (AML)/Bank Secrecy Act (BSA) and financial crimes compliance solutions. The company headquartered in Cleveland, Ohio, currently has more than 1900 employees around the globe, with a growing presence in the Buffalo area. The company’s rapid growth across the globe and specifically in the U.S. northeast created the need for expansion. AML’s CEO Frank Ewing is a University at Buffalo law school graduate, entering Buffalo Niagara into the location search.

Expansion Project: 75 jobs | $3M investment

Incentives: Excelsior Jobs Program